Tech Support

Schoneman, Inc.'s technical support is the best in the industry. It is available 24 / 7 / 365. Your plant operates on it's own schedule, a schedule that suits your business. We offer tech support based on your schedule, not ours.

When you call, you typically talk to one of our engineers located right here in the U.S.A. No calls to India or elsewhere.

We have several tech support plans, depending upon how you purchase VistaTrac licenses. All licenses come with at least 30 days of cost-free tech support. The clock starts when you first begin to use VistaTrac in day-to-day operations: the "go-live" date. We don't start the clock until then, insuring you the most benefit from the cost-free support.

After the cost-free period elapses, we charge a low per-incident fee.

If you purchase VistaTrac licenses, rather than subscribe to VistaTrac, the tech support period is 12-months, with annual renewal and no per-incident fees.